Ergoverra / Information
Frequently Asked Questions
What should I compare for my desk setup?
Compare desk clearance, mount pattern, stated capacity and the equipment dimensions you need to support.
How do I check the right size or fit?
Check the exact fitting pattern and hardware; not every stand or arm supports every screen or desk.
Are different colors and specifications available?
Available options are listed on each product. Select the exact option before adding it to your cart; not every item offers every color or size.
How do I add the right quantity?
Use the minus and plus controls or enter a whole number of at least one, choose any required options, then select Add to Cart. Your cart shows the chosen item and quantity.
Is standard U.S. shipping free?
Yes. Standard shipping to eligible U.S. checkout addresses has no minimum order requirement. Contact us about Alaska, Hawaii, military or territorial addresses before ordering.
When should I expect delivery?
Orders are normally prepared within 2–3 business days. After dispatch, standard transit is estimated at 4–5 business days. The combined delivery estimate is 6–8 business days. Count Monday through Friday, excluding relevant public holidays; do not add the processing period to this total again. See our Shipping Policy for delays and exceptional addresses.
How can I ask about tracking?
Email [email protected] with your order reference and the email used at checkout. We can help with available dispatch and tracking information.
How do I request a return?
Contact [email protected] within 30 days after delivery. Include your order reference and a description of the issue, and obtain return instructions before sending a parcel.
What if an item arrives damaged or incomplete?
Keep mounting screws and supplied fittings together and describe any installation before requesting help. Send your order reference, a description and available photos of the item and packaging to [email protected].
When will my approved refund reach my account?
After an approved refund has been submitted to your original payment method, allow approximately 7–10 business days for the credit to appear in your account. This estimate covers payment posting after initiation. It does not include the journey of a returned parcel or the time needed to review a return and approve a resolution. Saturdays, Sundays and relevant public holidays are not business days. Provider processing can vary. If you have not received the credit after the stated estimate, contact [email protected] with the order number and refund date.
Which payment methods are available?
Online payments are not yet available. Do not send payment credentials or money to the customer-service email.